Response to wholesale catalogs ?

I ordered vaccines, etc., from Jeffers just over a year ago in fairly cool weather, paid extra for a little cooler and ice pack, etc. I placed my order on a Thursday but requested it not be shipped until the following Monday so that it wouldn't have to sit in a warehouse somewhere. Although I had given them my address correctly, they got it mixed up with someone whose name is nothing like mine and my package went to Michigan--I'm in Missouri which should have been a snap for Jeffers--and finally UPS got it straight and sent to me. By then the package had been in transit about 11 days in warming weather. The ice pack was long since useless and I refused the shipment. Jeffers had a terrible time getting my address correct in their records and reshipping fresh goods to me, then there was the issue of the billing. We finally got it all straight--credit to them for their willingness to work things out to my satisfaction--but not before some of the ladies in the billing department and I got to be pretty good friends. I'm sure all businesses can have this problem at some time or another. Just be sure to refuse your package if there is the remotest possibility that your pharmaceuticals have degraded.

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