I am not sure what you hope to acheive from this, certainly as lenders most of us do advise staff to ask the borrower to contact the local authority in their area if they do not have any other alternative accomodation arranged. All of my staff do know that there are no guarantee's offered and do not imply anything more.(posted 6981 days ago)But generally word of mouth conversations wont make the AC act. Unless you can obtain actual evidence. I am sure it does happen and I am not defending it but undocumented comments are hard to bring any action against.