Is there anything I can do?

The two houses my family lived in both got repossessed. My Dad was declared bankrupt leaving my Mum with the debts of both houses, they are separated and he does not help with any payments. With the one debt we have done a settlement but it is the other that we cannot deal with. For 10 Years she has kept up with every payment, filled in every form. The company chasing is eversheds and recently things have got worse they want the debt cleared and keep harassing her with phone calls. I have told her to demand that they put what they have to say in writing but the bullying is getting to her and she just goes to pieces on the phone. They will not make an offer of a settlement just keep calling wanting more money. She has no properties as we live with my Nan. Has anyone got any advice to help as I do not know what else to advise? Many Thanks

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