I would agree that it might be worthwhile writing to Mr Arnold....I was at the end of my tether trying to reason with Abbey re my shortfall because under Scots Law it was time barred....but would they listen???? NO!(posted 7314 days ago)However one day not long after he was appointed I phoned his office to speak to him (I knew I wouldn't get him). I got an e mail contact for his office and then e mailed the facts. I did intimate that as we were not progressing in a positive way that under duress I might have no option but to go to the National press. At this stage I had nothing to lose and although I don't like the way the press handles these stories I thought "what the heck"!
Anyway the result was that they conceded and accepted my very small full and final offer.
It is really really important that you stick to the facts and remain polite and not be hostile or aggressive.
Give it a bash.....and I truly wish you lots of luck!!
Moira