You could give them the mortgage account number AS A POINTER to start from, but state that you want ALL INFORMATION they hold about you in all areas of their business.(posted 7644 days ago)DO not partake in their cosy chat - these people are trained to back you into a hole and use it against you. They probably don't want to reply to the sarn because it means going through a load of paperwork to find your files and it's a pain.
As far as the mortgage being a joint one and they need the other partners permission, this is if you want information about him. I sarned the Halifax in MY name only, not my ex-husbands as well, and they sent me the info (not sure whether they sent everything), but is meant some little bod having to go through all the data with tipp-ex bottle and delete the old man's name - 300+ pages (ha ha).
As far as countersuing is concerned - have you got lots of money coz it will cost you unless you get legal aid.
Tracey