Jovinah,(posted 7638 days ago)You are quite right, the info you need is necessary. As I and Tracey have suggested report them to the Information Commissioner. Furthermore, I think you and anyone else in this situation should contact their local MP for help and tell them that the lender is trying to force a settlement on a debt which they will not properly substantiate (see EDM 62 on 'Repossession' page). If your MP is not helpful try one who is a signatory to the EDM.
Mark.