Jovinah,(posted 7661 days ago)I think I would just write to the information commissioner stating exactly what has happened regarding the repossession and stating that you need these particular documents to assess the situation. Send copies of the letters you have sent asking for the documents, plus the ones sent to you from Hammonds telling you to contact Mortgage Express and from Mortgage Express telling you to contact Hammonds. They should be able to sort it out for you (one would hope anyway).
Don't fill in the I&E form whatever you do. let me keep threatening court action, coz it sounds like they have nothing to take you to court over.
Good luck.
Tracey x