Bristol and West S.A.R.N not received yet 60+ days later

Hello following various letters from NCO Debt recovery (Birmingham)in relation to a shortfall claim from the B & W for £22k i decided to s.a.r.n them, i received a reply that they would gather all documentation and forward it to me promptly. This was on the 24/7/2002, it is now mid october and i have received nothing. until today i received another letter from the debt recovery firm stating that their clients (B & W)would accept £15k as a one off final payment to settle the shortfall claim. Do i reply telling them i am still awaiting documentation, get in touch with IC or s.a.r.n them again ??? Please can someone help as they have told me to reply and accept by the 29/10/2002 !!

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