Hi(posted 7867 days ago)Sorry to hear about your situation.
I think the best cause of action for you is to contact your local CAB. Should the CAB not be able to help check out the who helps - (free help) section of this web site.
Also
I am a little confused as to why the Banking Ombudsman would deal with this matter when it is an insurance related complaint.
Did you accept your compensation payment and if so did you sign in full and final settlement
If you haven't accepted full settlement also try contacting
www.financial-ombudsman.org.uk or www.fsa.gov.uk
Hope this helps
Regards,
Paul