Hi Tracey,(posted 7865 days ago)I am not sure that I agree with the reply to this one.
To protect yourself I would recommend sending one final letter in two weeks time should no reply be received in between, asking for copies of all items (as per your first lender to the co) Stating that a copy of this letter will be used as evidence in any court action taken to prove attempts to resolve this matter have been made.
Additionally if the letter you replied to was received 16/9, even if you sent your reply the same day then they may not have received the info from your lender yet!
I would not issue a SARN (don't ask how much it is, in the majority of cases it is either £10 or free of charge - they will reimburse any overpayment anyway)
Issuing a SARN will not really help you with this lender, Halifax are quite good with their compliance. (also a SARN should be issued to the lender, not their collection companies etc.)
Dealing direct with the Halifax is quicker, but unless you want them to react quick (i.e. you have money to pay them or are willing to pay) why bother, use CISL, unless you receive correspondence directly from your lender.
If you need a template letter either look on this site or reply to me and I will draft you one.
Regards,
Paul
PS what happened in 1998, regarding Addleshaw Booth and Co 'costs incurred'. WHat did you agree to, what was these costs incurred?