This was an interesting programme and the squirming of the Abbey National rep spoke volumes for their business ethics.(posted 7891 days ago)Interestingly, they had a woman on for the Abbey (on BBC R4 Moneybox, I think) explaining why they were not automatically compensating existing mortgage holders who were penalised under the Abbey dual variable rate and in fact, au contraire,that for some customers higher interest rates were actually beneficial - she couldn't explain why - and so out of the kindness of their hearts Abbey national had decided not to compensate anyone except those that had spotted the Abbey scam before the ruling.
Of course it should be noted that in stark contrast, when the Ombudsam found against one individual case, the Nationwide reversed their stand for all mortgage holders and paid compensation to all.
It seems, having engaged in disasterous overseas investments, the Abbey is now trying to screw its domestic customers whenever it can; afterall, "life's complicated enough" - or it soon will be if you are dealing with the Abbey National. It slowly becomes clear what the Abbey habit is, and how addicted they are to - as George Bush would put it - the stiffing of customers. The Abbey's pre-eminence on this sites worst mortgage provider survey should be no surprise, it seems.