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Response to SHOULD I SARN "TRACERS"

from Michael (johnson@mleo.fsnet.co.uk)
Very interesting.

Abbey National Paymentcare sent an insurance investigator to my house to interview me. He talked to me for over two hours and issued a report that I refused to supply any documents, turned "Red" when asked questions, and my claim was suspect. According to his report I did not respond to any questions at all.

I trully wonder why he sat in my house for two hours if I was being so obstructive?

What actually happened was that we talked for two hours, I provided every single document he asked for by running upstairs and back down again each time. If I did indeed turn "Red" when questioned it might have something to do with a lung constriction I suffer from and which makes going up stairs very painful.

Abbey National Paymentcare went on to cancel my mortgage protection policy. But the Insurance Ombudsman did not agree, and awarded me over £26,000 compensation.

Yes, I think you should SARN the investigators. Also, if they have claimed interviews with you which never occured then complain to Abbey National, ask for a deadlock letter, and then complain to the FOS.

Keep Smiling.

(posted 7923 days ago)

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