I would like to thank this site for the excellent helpfull information which I obtained from it regarding SARN's and negotiations. I did however ignore your advice on completing Income & Expenditure forms. I was helping a friend who had a £12.5k shortfall. We settled with the Buildind Society for £1k within 2 months of the first letter being sent. It took 12 letters and 1 completed Income and Expenditure form. Fortunately for us the Building Society were totally professional in their approach and answered every letter within 2 days. My friend is now able to start rebuilding her life. Thankyou for all your help and Good Luck to everyone who has found themselves in the unfortunate position of having a shortfall.(posted 7991 days ago)