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Response to NATIONAL HOME LOANS/PARAGON

from Joy Harker (fightingback@harker.go-plus.net)
Hi Deb,

Re. the Mortgage Deed - if they do not have or keep a copy how do they keep their records straight for auditing purposes?

Re. the MIG document - if there IS no personal data, such as your identity, mortgage number, the date 'taken out' or the address concerned, stored on the document how do they know it refers to you and thereby substantiate their claim against you?

However, I'm sure that somebody on the site will have dealth with this a situation like yours and will have more detailed answers than mine.

With regard to the missing items politely ask them again for the details outstanding, but don't pay any more money to them for that info. I would seriously consider writing to the Information Commissioner for an assessment of their 'response' generally.That should focus their attention. I far as I am aware all 'data users' are licensed to hold info. on their computers (and manually now) and that must mean that they can't just do what they like if they want to keep their licence.

Good luck,Joy

(posted 8174 days ago)

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