I have recently served a Sarn on NHL/Paragon and have received some info requested. I have asked for a copy of the Mortgage Deed and their reply to this is as follows - "It is a legal requirement that this document would have been sent to the new purchasers' solicitors upon the imminent sale of the property. The company do not keep a copy." Is this correct?(posted 8195 days ago)Also asked for copy of Mortgage Indemnity Guarantee Policy and their reply was - "This policy was the property of the company and not the borrower. The policy is confidential and you are not legally entitled to sight of the documentation. No personal data is stored within the policy and no individual can be identified." Any ideas?
There are several items missing from our request - What should we do now?