I have recently served a SARN on AN. They have told me that they have 40 days in which to get back to me. First question - is this 40 working days?(posted 8260 days ago)Secondly, what docuemnts can I expect to receive? Their letter suggests that I will only get info that is stored on the computer. Should I expect to receive copies of deeds etc or will have have to ask for these? If so, any suggestions on any other documents that I should make sure I get?
Lastly, Eversheds have now apologised to stating that two surveys had been carried out on the property when only one was. They state that this is in line with AN's policy but I have my doubts as when Eversheds first contacted me, they sent the statement of account with their letter and in the (Abbey National letter headed) explanation document for the statement it states that one of the costs on the statement is to cover the two surveys that AN would carry out to try to achieve best market value. I assume this is a general document and not sent personally to me. What are they playing at?