Hello(posted 8424 days ago)Your Guardian Royal Exchange policy will have been assigned to the lender which is why the insurer wants a letter confirming that they've no interest. Write to the lender explaining that the policy is still assigned and ask them to send you a letter which you can forward onto the insurer. Once the insurer has this then you can get your money. That should be all that you need to do, but come back to the board if you need further help.