Matt,(posted 8450 days ago)Have you served a SARN on RSA? If they're like other companies I've SARNed, it will have a database telephone log.
But I take your point. How do you prove you have *not* made a phone call? I suppose the ball's in RSA's court to prove you did make it (which you didn't, so it can't prove you did. I doubt anyone impersonated you. I would imagine there might have been a mistake by RSA.) You could argue that RSA have screwed up processing your data and ask the Data Protection Commissioner to investigate?