I have been made fully aware lately of the utter arrogance displayed by the senior management of lenders. This latest callous disregard of the feelings of a fellow human only serves, in my opinion, to show how far removed they have become from the rest of society.(posted 8544 days ago)I personally know how serious illness can affect a family and my sympathy goes out to you Vic. I'm glad you taped the call and I believe this should be publicised to shame the lender and the senior manager concerned.
I have now purchased a tape recorder for my own telephone. I will of course be making the standard statement that lenders use in regard to taping the calls we may make to them; "Your call may be recorded for training purposes".