Response to Should I phone a firm who is no longer involved?

Trouble is, Matt, that the lenders are adhering to a voluntary code they have been allowed to come up with their own bizarre definition of something as (apparently) simple as 'contact'. I would be very interested to see someone challenge the lenders on their definition of contact, and if it were me I would put the *lender* to strict proof by asking them to *prove* that contact had been properly made. It may well be a voluntary code but under the new Civil Procedure Rules you might be able to get a court to take a dim view of a lender who had sent letters to a quite obviously wrong address but labelled this as 'contact'. This doesn't actually answer your question about making the phone call. I couldn't advise on that - I'm passing the buck!

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