It seems that the Halifax was the Learning Organisation Award Winner for 1999 (Awarded by Management Today).(posted 8556 days ago)Details Here:
http://www.bestfactories.haynet.com/awards/winner/halifax.html
Interestingly the Halifax stated that; "Dissatisfied customers are now surveyed on how well their complaint was handled and the results are used to improve customer processes."
Should I be expecting a survey form to drop through my letterbox any day now?
I can't seem to find the Halifax mentioned in the "Britain's Most Admired Company - Top 100" listing for 1999 on the same site:
http://www.bestfactories.haynet.com/awards/top100.html