Response to Who to approach

Does your mum and/or sister have store cards with GE Capital? They keep a note of family connections and a comprehensive history of account holder details - if your mum/sister/other relative has a card and their database picks up a connection, they will note this and update records with experian. They are also dreadful when it comes to responding to letters, especially if your letter requires a personal reply and not a 'form' letter - I know I used to work for them!!! If you want to send a second letter about your query, write to their Leeds office as this is where their Data Protection lady works - GE Capital GCF UK, Trent House, Torre Road, Leeds, LS99 2BD.

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