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Bradford & Bingley refuse Mortgage Conversion and Data Request

from D Platts (dp1saffron@aol.com)
I have an 'interest only' Discount Mortgage but my lender refuses to convert my Mortgage to a Repayment Method unless I pay them six months early repayment penalty. The Society's Rules do not allow them to do this but they effectively 'blackmailing into paying or else no conversion' since my Endowment Policy has a projected shortfall; I've mentioned that they must treat customers fairly when in fiscal difficulties and I intend to pursue the matter via the Ombudsman but they refuse to give me my computer records under the Data Protection Act to build my case to the Ombudsman - are they correct in this or can I make then print-off all computer information for me to look at ?
(posted 9070 days ago)

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