Response to blank LCD -- hard reset & battery drain do nothing!!

I had my 2500RS on, left it for about an hour or 3 and when I came back the screen was flickering. I cycled power and when it comes back up, the screen is blank and glowing only. The LEDS on the main button below the soft buttons are sequence left to right about every 2 seconds. Tried removing the batteries, can't hard resest as there is no opening screen to execute the reset. Brand new unit. Any thoughts? Sound like we're in the same boat, sort of kind of

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